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Support Policy

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Procoderslab Support Policy

Last Updated: 12-08-2023

Thank you for choosing Procoderslab. Our commitment extends beyond delivering exceptional digital solutions; we are dedicated to providing unparalleled support to ensure your ongoing satisfaction.

1. Contacting Support

For all support inquiries, please reach out to our support team at support@procoderslab.co.uk You can also create a support ticket. We strive to respond promptly to your messages during our regular business hours.

2. Business Hours

Our standard business hours for support inquiries are 10 pm-08 pm. Responses outside these hours may experience a delay.

3. Response Time

We aim to acknowledge support inquiries within 48 during business hours. The resolution time will depend on the complexity of the request, and we will keep you informed of the progress.

4. Support Scope

Our support covers:

  • Technical Issues: Assistance with technical challenges related to our delivered solutions.
  • General Inquiries: Information and guidance regarding our services.
  • Bug Fixes: Addressing and resolving identified bugs or issues.

5. Exclusions

Our support policy does not cover:

  • Customization Requests: Modifications or enhancements beyond the original scope of the project.
  • Training: Comprehensive training sessions are not included in the initial agreement.
  • Third-Party Integrations: Support for third-party applications or integrations unless explicitly specified.

6. Ticket Submission

For efficient support, please provide detailed information when submitting a support request, including:

  • A clear description of the issue.
  • Screenshots or error messages, if applicable.
  • Steps to reproduce the problem.

7. Escalation

If an issue requires escalation, our support team will ensure it is promptly addressed by the relevant department within Procoderslab.

8. Updates and Notifications

We will keep you informed about the progress of your support request and notify you upon resolution. Additionally, we may provide updates or patches to address identified issues.

9. Feedback

Your feedback is valuable. Let us know how we can improve our support services or if you have any suggestions for enhancements.

10. Contact Us

If you have any questions or concerns about our Support Policy, please contact us at support@procoderslab.co.uk

Procoderslab retains the right to update or modify this Support Policy at any time without prior notice.